Refund & Exchange Policy
It’s comforting to know that if anything goes wrong with an online purchase, you can send it back and get a replacement or a refund. If you meet the requirements, Soccer Jersey Pro is happy to provide you with this added convenience as part of our ongoing commitment to provide the best possible service to our consumers. If a consumer who purchases a soccer jersey of their favorite team from us receives a damaged or inaccurate item, or if they have any other issues, they may get a refund, exchange, or store credit by contacting our customer service department. Please review the following guidelines for details on how consumers may take part in this program.
How Do Customers Meet the Refund and Replacement Requirements?
Any soccer jerseys that are the wrong size or the wrong item altogether may be returned or exchanged for a different one.
- The item (s) you got do not seem to be the same as the one (s) shown on our website.
- Customer reports a problem with the goods within 30 days after receipt.
- The caliber of our jerseys is not up to par with what we advertise.
You are eligible for our Return & Exchange Program if you fulfill the necessary requirements. For a thorough understanding of the procedure, please read the following directions carefully:
- In the unlikely event that a client receives a damaged or flawed item, they are encouraged to get in touch with us as soon as possible and provide photos. You may send the package back for an evaluation, and then another one will be sent out to you.
- When returning a package, customers should take care to repack it in the same manner in which it was received. If we have reason to suspect foul play, we shall decline the request.
- Do not remove any tags or attachments from the faulty item if you want to return it and let us know about the difficulties within 30 days of receiving your package to be eligible for a return or exchange.
- For the best results, please let us know as soon as possible if there are any problems with the soccer jersey you got.
- Keep in mind that this program is only applicable to pre-designed soccer jerseys. If there was a problem with your custom order, we can only fix it and not replace it.
- You must always include the order number when sending back a package.
- To make up for any errors, we guarantee reasonable restitution. In the unlikely event that a client has to return a product to us because of an error on our part, we will pay for the return freight. However, the business won’t cover the cost of shipping if the return isn’t warranted.
During what time frames do customers have the right to request a refund?
Even if the consumer doesn’t want to return or replace the soccer jersey, they may still get a full refund in the event they:
- Receives a faulty or damaged product.
- Receive the incorrect soccer jersey.
- Place an order for a jersey kit, but it then runs out of stock.
- Don’t receive their order because it was delivered to an incorrect address, even though the address you supplied was right.
We have helpful representatives accessible around the clock to answer any queries you may have. We get hundreds of emails daily, but we guarantee a response time of no more than 12 hours.